At Demo General Store , we aim to provide a convenient and reliable delivery experience for customers where shipping or delivery is available. The availability, delivery area, charges and estimated delivery time may vary depending on the product or service and the customer's location.
Delivery or shipping is available only where offered by the business. Availability may depend on the customer's location, product type, order size, delivery capacity and other applicable conditions.
We may provide delivery within selected local areas or other locations supported by the business. Customers may contact us to confirm whether delivery is available to their location before placing an order.
Delivery or shipping charges, where applicable, may vary depending on the delivery location, order size, product type, distance, delivery method or other applicable factors. Any applicable charges may be communicated to the customer before the order is confirmed.
Estimated delivery times may vary depending on product availability, order preparation, location, distance, traffic, weather, holidays, operational conditions and other factors. Any delivery timeframe provided by the business is an estimate and may not always be guaranteed.
Orders may require processing or preparation before they are dispatched or made available for delivery. The business may contact the customer to confirm order details, availability, delivery information or other requirements.
Customers are responsible for providing a complete and accurate delivery address and contact information. Delays or unsuccessful delivery attempts resulting from incorrect or incomplete information may be the customer's responsibility.
The customer or an authorised person should be available to receive the delivery where required. If delivery cannot be completed because the recipient is unavailable or the provided information is incorrect, the business may contact the customer to arrange another delivery attempt or provide further instructions.
Although we make reasonable efforts to complete deliveries within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control. Customers should contact the business if an order has not been received within the expected timeframe.
If you receive a damaged, defective or incorrect product, please contact us as soon as possible with the relevant order details. Where appropriate, photographs or other supporting information may be requested to help us review the issue.
Where offered, customers may have the option to collect their order directly from the business location. Pickup availability, timing and identification requirements may vary depending on the business.
Some businesses listed on MT Local may provide services rather than physical products. In such cases, this Shipping Policy may not apply to the service. Any applicable appointment, service-area or fulfilment terms will be communicated by the business.
We may update this Shipping Policy from time to time to reflect changes in our delivery arrangements, business practices, products, services or applicable requirements. Updated information will be made available on this page when applicable.
If you have any questions regarding shipping, delivery, pickup or the status of your order, please contact:
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