At Reflections , we want our customers to have a satisfactory experience with our products and services. Our return, exchange and refund arrangements may vary depending on the product or service purchased.
Returns may be accepted where applicable and subject to the product or service-specific conditions communicated by the business. Customers should contact us as soon as possible if they wish to request a return.
If you receive a product that is damaged, defective or different from what was ordered, please contact us promptly with the relevant order details and, where appropriate, photographs or other supporting information.
Product exchanges may be available depending on the product, availability and applicable business policy. An exchange may not be possible for certain products or services.
Certain products or services may not be eligible for return, exchange or refund because of their nature, condition, customization, usage, hygiene considerations, perishability, completion of service, or other applicable business conditions.
Where a refund is approved, the refund amount and method will depend on the circumstances of the transaction and the payment method used. The business may verify the return, cancellation or other relevant details before processing a refund.
Approved refunds may take some time to process depending on the payment method, financial institution or other service provider involved. Customers will be informed where additional processing time is applicable.
Cancellation requests should be communicated to the business as early as possible. Whether a cancellation can be accepted may depend on the status of the order, preparation, dispatch, delivery or service.
Any delivery, return, pickup or other applicable charges related to a return or exchange will depend on the circumstances and the business's applicable policy.
To request a return, exchange, cancellation or refund, please contact us using the contact details provided below. Please provide your name, contact information, order details and a brief explanation of the reason for your request.
Each return, cancellation, exchange or refund request may be reviewed individually. Approval is subject to the applicable product, service, transaction and business policy.
We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices or applicable requirements. Updated information will be made available on this page when applicable.
If you have any questions about returns, cancellations, exchanges or refunds, please contact:
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