Return and Refund Policy

Effective Date: 22-10-2022

At Manushri Technologies, we strive to ensure your satisfaction with our products and services. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted across our various offerings, including retail products, culinary items, professional services, and healthcare solutions.

General Policy

1. Eligibility: To be eligible for a return or refund, items must be in their original condition and packaging, and you must provide proof of purchase.
2. Time Frame: Returns and refund requests must be made within 1 day of the purchase date in case of in-store order and 2 days of the delivery date in case of online order.
3. Exclusions: Certain items and services may not be eligible for return or refund due to their nature. These include, but are not limited to, perishable goods, customized items, and certain healthcare services.

Retail Products

1. Returns: Retail products can be returned within 2 days of purchase. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
2. Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 7 business days.
3. Exchanges: We offer exchanges for defective or damaged items. If you need to exchange an item, please contact us with your order details.

Culinary Items

1. Returns: Due to the perishable nature of food items, returns are generally not accepted. However, if there is an issue with your order, such as receiving the wrong item or a product quality concern, please contact us within 2 hours of purchase or delivery.
2. Refunds: Refunds for culinary items are handled on a case-by-case basis. If approved, the refund will be processed to the original method of payment within 7 business days.
3. Replacements: If you receive an incorrect or unsatisfactory item, we will provide a replacement or issue a store credit.

Professional Services

1. Service Satisfaction: If you are not satisfied with a professional service you received, please contact us within 1 days of the service date. We will work with you to address your concerns.
2. Refunds: Refunds for services are handled on a case-by-case basis and may be issued as a partial or full refund depending on the circumstances.
3. Rescheduling: If you need to reschedule a service appointment, please contact us at least 4 hours in advance. Missed appointments or late cancellations may be subject to a fee.

Healthcare Services

1. Consultations and Treatments: Refunds for healthcare services, including consultations and treatments, are generally not available. However, if you have a concern about the service you received, please contact us to discuss your situation.
2. Products: Healthcare products, such as medications and medical devices, can only be returned if they are unopened, unused, and in their original packaging. Returns must be made within 2 days of purchase.
3. Special Cases: Certain healthcare services and products may have specific return and refund policies based on regulatory requirements. Please refer to the specific terms provided at the time of service or purchase.

Process for Returns and Refunds

1. Contact Us: To initiate a return or refund, please contact us with phone +916364376467 or email info@manushri.in with your order details and reason for the request.
2. Inspection: All returned items are subject to inspection. If the item is not returned in its original condition, a partial refund or no refund may be issued.
3. Refund Processing: Approved refunds will be processed to the original method of payment within 7 business days. You will receive a confirmation call or message once the refund is processed.

Contact Information

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Manushri Technologies
Phone No: +916364376467
Email: info@manushri.in
Address: 4-5-639, Qutbiguda, Kachiguda, Hyderabad, Telangana 500027

Thank you for choosing Manushri Technologies. We value your business and are committed to ensuring your satisfaction with our products and services.